Refund Policy

We want billing to be fair and predictable: a 14-day money-back guarantee on your first paid charge, and the ability to cancel anytime from your dashboard.

1. Subscription Cancellation

You may cancel your subscription at any time through your dashboard billing settings (Settings > Billing) or by contacting support@dezite.com. Upon cancellation, your site remains live until the end of your current billing period, you retain full editing access until then, and your data will be retained for a reasonable period to allow for reactivation.

2. Refund Policy

You may request a full refund within 14 days of any paid charge — from your dashboard billing settings or by emailing support@dezite.com. Approving a refund cancels the corresponding subscription and returns that payment; site access ends when the refund is issued. After the 14-day window, cancelling stops future renewals and keeps your site live until the end of the period you already paid for, but that period is not refunded. Add-on services can be toggled off at any time and your billing is adjusted automatically (prorated). Purchased AI credits are refundable in proportion to the unused balance within the 14-day window; complimentary or promotional credits are not refundable, and purchased credits do not currently expire. For annual plans, the 14-day money-back window applies to each renewal charge; after it passes, no partial refund is issued for the unused portion.

3. Pause Mode

If you need a break but don’t want to lose your site, consider Pause Mode instead of canceling. Cost: $1/month (or $12/year on annual billing). Duration: up to 30 days. What’s preserved: all your data, content, and custom domain. What’s paused: your site goes offline, editing is suspended, and all add-on services are paused. Reactivation is instant — resume your previous plan at any time.

4. Free Trial Terms

7 days from when you start the trial at checkout. A payment method is required to start, but you are not charged during the trial. We email you a reminder before the trial ends. If you do not cancel, your paid subscription begins automatically at the end of the trial. One trial per site — trials cannot be extended or renewed. No charge if you cancel before the trial ends.

5. Billing Errors

If you believe you were charged in error (duplicate charges, incorrect amounts, or unauthorized transactions), contact us at support@dezite.com and we will investigate and resolve the issue promptly.

6. How Payments Are Processed

Payments are processed by Stripe. Dezite is the merchant of record — invoices and receipts are issued in Dezite’s name, and applicable sales tax or VAT is calculated by Stripe Tax. Refunds are returned to your original payment method and typically take 5–10 business days depending on your bank or card issuer.

7. Contact Us

If you have questions about this policy or need assistance with billing, contact us at support@dezite.com.